IT & Client Support Engineer

Are you genuinely excited to support many stakeholders and provide them with an excellent service and experience? Look no further! We are hiring for an IT & Client Support Engineer.

Working at Knowledge E, you’ll collaborate with a highly skilled subject matter specialists to shape the future of the global knowledge economy. 

Being a part of the Knowledge E family means becoming part of something bigger: inspiring positive change in the world while growing in your career.

The role

Reporting to the IT & Client Support Manager this position has two focus points, an internal one and an external one. As an IT & Client Support Engineer you will plan and maintain the organisation’s technical infrastructure, as well as solving individual employee’s technical issues. You will also serve our clients by providing product information and resolving technical issues related to inhouse and 3rd party products. Some of your responsibilities will include:

• Developing, implementing, delivering, and providing support for library systems using WordPress or any other CMS, etc.
• Working with clients/users to identify technical problems and advising on a solution in a timely fashion
• Keeping up to date with emerging technologies and industry best practices in order to provide adequate support to our clients
• Maintaining documentation of technical support activities, including updating technical manual and user guides
• Renewing all licenses as required for the company website and applications (emails, hosting etc.)
• Installing and configurating the company’s computer hardware operating systems and software applications
• Collaborating with marketing and other departments to create user interface designs and prototypes using HTML, CSS, and JavaScript

You are

A tech wizard with a profound wish to help others and a true passion for working with both software and IT-infrastructure.

Minimum job requirements

• Fluent in English
• Strong problem-solving and communication skills
• Strong customer service ethos
• At least three years of experience providing internal IT support
• Experience as a WordPress Developer and in-depth knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery
• Knowledge of Windows and Mac OS environments and productivity software 
• Up-to-date knowledge of the latest IT and software trends
• Ability to analyse and resolve problems while maximising efficient use of resources

Desired extras

• University degree in relevant field
• Experience of successfully carrying out trainings, and developing training material, especially videos and interactive guides
• Experience of working in the research and education domain specially with university library support, including authentication and discovery services

About Knowledge E

Established in 2012, Knowledge E’s name was fast to become synonymous with collaboration, professionalism and innovation. Head-quartered in Dubai, United Arab Emirates, and supported by a team of 65 highly engaged professionals, Knowledge E works closely with over 200 clients world-wide from various types of organisations and government entities within the research and education sector to support their continued innovation and development. This is achieved by providing leading expertise, information resources and software solutions. Since its inception, Knowledge E has prudently expanded its expertise, services and technology in line with its vision of developing ‘a more knowledgeable world’.

Knowledge E’s three core offerings are the 3D’s; ‘Discover’, ‘Develop’ and ‘Disseminate’. ‘Discover’ through the KnE Digital Library Solutions powered by Zendy for research literature discovery, as well as tailored content packages; ‘Develop’ through the KnE Training Programmes, supporting capacity building and skills development within academia as well as the KnE Consulting Projects, serving universities on their mission to become ‘world-class universities’; and ‘Disseminate’ through the KnE Publishing Services and the platform for Open Access publishing of regional journals and conference proceedings.

To apply, please send your CV to hr@knowledgee.com.