Account Manager - Academic & Government

We are seeking a dynamic, strategic-thinking Account Manager to proactively develop new business opportunities and increase sales from existing clients, across the Academic and Government sector. 

The role

As an Account Manager with a client-centric mentality, your responsibilities include developing trusted, mutually beneficial long-term relationships, building awareness of Knowledge E’s portfolio of products and services, and meeting with strategic stakeholders to achieve sales objectives. 

This role focuses on maintaining and developing a healthy and productive relationship with clients and external providers, within the assigned area and sector, with the aim of achieving the company’s growth objectives. It also liaises with cross-functional internal teams to improve the entire client experience. Some of your responsibilities will include:

• • Serve as the lead point of contact for all client account management matters
• • Generate, develop, and convert leads
• • Build and maintain strong, long-lasting client relationships
• • Negotiate contracts and close agreements to maximise profit 
• • Develop trusted partnership relations with key accounts across multiple touchpoints
• • Collaborate closely with internal and external stakeholders and manage their expectations
• • Undertake full responsibility for a portfolio of products and services targeted at the Academic and Government sector
• • Clearly communicate the progress of monthly/ quarterly initiatives to internal and external stakeholders
• • Assist with challenging client requests or issue escalations as needed

You are

An independent and proactive team player with excellent analytical skills. If you have a passion for sales, client communication, and understanding client behavior, we’d like to meet you. Candidates for this role will know how to meet ambitious individual and team-wide sales quotas.

Minimum job qualifications

• • Proven experience in account management 
• • Evidential success in achieving maximum sales growth 
• • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-Suite  
• • Experience delivering customer-focused solutions to achieve client objectives
• • Exceptional verbal and written communication skills
• • Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail
• • Ability to handle complex negotiations and complex situations
• • Experience in using Salesforce CRM

Desired extras

• • Experience in working in academic publishing
• • Experience in working with medical sector
• • Arabic speaking

About Knowledge E

Established in 2012, Knowledge E’s name was fast to become synonymous with collaboration, professionalism and innovation. Head-quartered in Dubai, United Arab Emirates, and supported by a team of over 60 highly engaged professionals, Knowledge E works closely with over 200 clients world-wide from various types of organisations and government entities within the research and education sector to support their continued innovation and development. This is achieved by providing leading expertise, information resources and software solutions. Since its inception, Knowledge E has prudently expanded its expertise, services and technology in line with its vision of developing ‘a more knowledgeable world’.

Knowledge E’s three core offerings are the 3D’s; ‘Discover’, ‘Develop’ and ‘Disseminate’. ‘Discover’ through the KnE Digital Library Solutions powered by Zendy for research literature discovery, as well as tailored content packages; ‘Develop’ through the KnE Training Programmes, supporting capacity building and skills development within academia as well as the KnE Consulting Projects, serving universities on their mission to become ‘world-class universities’; and ‘Disseminate’ through the KnE Publishing Services and the platform for Open Access publishing of regional journals and conference proceedings.

To apply, please send your CV and cover letter to hr@knowledgee.com.