It is important for any library to understand how their e-resources are used, who the most and least active users are, what they search and filter upon, what they try to access but cannot, etc. With these facts on the table, the institution can make better informed decisions on which subscriptions to keep and which to change, as well as how to effectively promote relevant e-resources to sub-groups of users, or invite users to training and awareness sessions as part of the library’s overall marketing and engagement plan.
The KnE Digital Library platform includes two types of statistics:
- User statistics directly on the Digital Library
- Usage statistics from the publishers (Counter complaint statistics)
These two types of statistics are described in the sections below.
- User statistics on the Digital Library
- Usage statistics from the publishers (Counter compliant statistics)
The user statistics on the Digital Library tracks the individual users’ behaviour and records the used search terms, filters, advanced search combinations, items that the users access, etc. As each individual user can be associated with custom fields, such as org unit, role, campus, programme, etc. the statistics can be sliced along any of those dimensions as well as over time.
The statistics dashboard can also be filtered on any desired time period. That means that the institution for example can identify how many searches each org unit has made over time. The statistical tables can furthermore be sorted to enable the identification of which individuals, roles (e.g. students / researchers / nurses / medical doctors / …) and org units that use the Digital Library the most or the least. This can further be used to identify which org units to engage with and invite to a training and awareness session, or how to distribute the costs per org unit based on their usage.
Figure: Screenshot of a dashboard illustrating the Counter stats, i.e. the usage on the publishers’ sites.
To explore more on how we can work together, please contact us at firstname.lastname@example.org or request more information below: